Dialling Up Cash Flow at Vodafone

Cash flow is often treated as a finance metric. At Vodafone, it has become a behavioural driver. This case study explores how one of the world’s largest telecoms groups reframed cash as a shared responsibility across sales, marketing, networks, and operations. By making the cash impact of everyday decisions visible and measurable, Vodafone is reshaping how it invests, negotiates, and grows. The story shows how cultural change, supported by data and governance, can unlock sustainable improvements in liquidity without relying on short-term fixes.

  • "If you have a healthy cash flow, you generate cash to reinvest, and reinvestment in the business means commercial success if you do that properly."

    Maurice Schrijnemakers

    Cash Flow Transformation Executive, Vodafone

  • "All functions, including sales, marketing, and networks, are involved in embedding a mindset across the organisation. We encourage ownership of cash flow in day-to-day operations and ensure it’s part of every decision"

    Guido Goeltzer

    Cash Flow Transformation Lead, Vodafone

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